The useful details
Shipping & returns.
From our place to yours. Delivery, collection and the details for returning an order.
Delivery costs
Rates start from $8 and are calculated at checkout.
Delivery times
In-stock orders are usually dispatched within 1–2 working days. New Zealand delivery usually takes another 1–3 working days. Rural and South Island addresses may take longer. International delivery depends on the service selected and usually takes 2–14 working days after dispatch.
Showroom collection
Select pick-up at checkout. We will let you know when your order is ready, usually within 1–2 working days, and send collection instructions. Please arrange a collection time with us.
Something wrong with your delivery?
If your order is damaged, faulty or incorrect, please let us know as soon as possible through our Returns form. Include photographs and details so we can assess the issue.
If tracking shows delivery but your parcel has not arrived, contact us as soon as possible and within 7 days of the recorded delivery date. Courier claims are time-sensitive. See our returns policy for the full details.
Returns & change of mind
Shipping rates are calculated at checkout. In-stock orders are usually dispatched within 1–2 working days.
For a change of mind return, please submit a request within 7 days of receiving your order. Items must be unused, in their original condition and include all original packaging.
Approved change of mind returns are issued as store credit, less an 8% restocking fee. Original and return shipping costs are non-refundable. Sale, personalised, custom coloured FOLD and made-to-order products are excluded.
Please wait for approval before sending your return. Approved change of mind returns must arrive back with us within 30 days of you receiving your order to be accepted. Follow the instructions provided by our team, package it carefully and use a tracked courier. Keep proof of postage and do not apply courier labels directly to the original product packaging.
Returns are usually processed within 2–5 working days of receipt. For damaged, faulty or incorrect items, please contact us through the same form so we can help.
Returns form. Read our full returns policy.